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Privacy Policy

Last Updated: June 2025

Welcome to ecoencloseus.com. At ecoenclose trading co., ltd. (“ecoenclose,” “we,” “us,” or “our”), we are committed to protecting your privacy and handling your personal data transparently and lawfully. This Privacy Policy outlines how we collect, use, and protect your personal information, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect the following categories of personal information, depending on how you interact with us:

  • Identity Information: Name, email address, phone number, billing and shipping address.

  • Account Information: Login credentials, order history, and preferences.

  • Payment Data: Payment method and transaction details (processed securely via third-party providers).

  • Usage Data: Pages visited, products viewed, access times, IP address, browser type.

  • Cookies and Tracking Technologies: Information collected through cookies, pixels, and analytics tools.

2. How We Use Your Information

We use the collected data to:

  • Process and fulfill orders.

  • Manage user accounts and provide customer support.

  • Improve our products, services, and website functionality.

  • Send service-related communications and marketing (with your consent where required).

  • Comply with legal obligations and prevent fraud.

3. Legal Basis & Your Rights (GDPR)

If you are located in the EEA, we process your personal data under one or more of the following legal bases:

  • Contractual necessity: e.g., fulfilling your order.

  • Legal obligation: e.g., maintaining records for tax compliance.

  • Legitimate interests: e.g., improving services and fraud prevention.

  • Consent: for optional communications and cookies.

Your rights include:

  • Access to your data

  • Correction or erasure of data

  • Restriction or objection to processing

  • Data portability

  • Withdrawal of consent at any time

4. Data Protection Measures

We apply appropriate technical and organizational security measures to safeguard your personal data, including:

  • SSL encryption

  • Access control policies

  • Secure data storage and backups

  • Staff confidentiality agreements and training

5. Cookies & Tracking Tools

We use cookies and similar technologies to enhance your experience, analyze traffic, and personalize content. You can manage or disable cookies in your browser settings.

Our site may use tools like:

  • Google Analytics (for traffic analysis)

  • Facebook Pixel (for marketing optimization)

  • Stripe or similar (for payment processing)

6. Sharing of Information

We do not sell your personal data. We may share information with:

  • Service providers (e.g., hosting, logistics, analytics)

  • Payment processors

  • Legal authorities (if required by law)

All third parties are contractually obligated to handle your data securely and in compliance with applicable laws.

7. Accessing or Correcting Your Data

You can request to access, update, or correct your data by contacting us at ecoencloseus@gmail.com. We will respond within applicable legal timeframes.

8. Deletion & Withdrawal of Consent

You may request deletion of your data or withdraw your consent for optional processing (e.g., marketing emails) at any time by emailing us. Some data may be retained for legal or transactional reasons.

9. Data Retention Policy

We retain order-related data for 10 years to comply with legal, financial, and regulatory requirements. Other data may be kept for shorter periods, depending on its purpose.

10. Third-Party Services and Links

Our website may contain links to third-party sites or services. We are not responsible for their privacy practices. Please review their policies before engaging.

Potential service partners include (but are not limited to):

Google Analytics, Stripe, Meta Business Tools, and logistics providers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with a new effective date.

12. Contact Us

For any questions or requests related to this Privacy Policy or your data, contact us at:

📧 ecoencloseus@gmail.com

🌐 ecoencloseus.com

Under GDPR, the data controller is:

ecoenclose trading co., ltd.

13. Consent Statement

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as outlined above.